Consistent with our Corporate Governance Guidelines , the Nominating and Corporate Governance Committee considers, among other factors, character, integrity, ethics, judgment, diversity, independence, areas of expertise relevant to our business, and other commitments when reviewing and making recommendations to the board regarding its composition and size. The Nominating and Corporate Governance Committee, and the board as a whole, broadly construe diversity to mean not only diversity of race, gender, ethnicity, and age, but also diversity of opinions, perspectives, and professional and personal experiences.
We have recently gone through a process of board refreshment, with a key focus on increasing diversity. We seek to cultivate a senior leadership team that represents diverse backgrounds, both in terms of relevant professional experience and demographic profile. In addition, we have recently made great strides in increasing the ethnic and gender diversity of our leadership team as shown below:. Throughout our history, Six Flags has been committed to the principle of conducting business in a responsible, honest, and ethical manner.
Today, we remain dedicated to meeting the highest standards of business conduct through our commitments to fostering quality and integrity in our own operations, and we expect our vendors to uphold the same standards of responsible business practices. We make this commitment to our stockholders, guests, neighbors, and each other because it is the right thing to do.
For more information, please see our Code of Business Conduct and Ethics. We are committed to upholding the highest standards of network and data security throughout our operations. Oversight of information technology, including cybersecurity, sits with the Audit Committee of the board.
This includes customer information, credit card information, and company proprietary information. For more information, please review the Audit Committee Charter. We also take precautions to help protect customers and any users of our website against unauthorized use or disclosure of personal information. Individuals may have the right to review, correct, update, suppress, restrict, or delete personal information that they have previously provided to us.
Please view our extensive Privacy Policy for more information. More information about our California Privacy Notice can be found here. Our vision to be the preferred regional destination for entertainment would not be possible without our outstanding team members, who are the cornerstone of our commitment to provide the best customer experience for our guests.
We aim to create a culture that is results-oriented and supports our values of safety, integrity, accountability, guest-centricity, innovation, teamwork, inclusiveness, and fun. Core to achieving this goal is our commitment to conducting business in a manner that respects all individuals and promotes human rights, including providing fair working conditions and competitive wages, as set forth in our Human Rights Policy.
From first-time jobs for teens to college credit internships to positions for retirees, we offer a wide variety of positions and work schedules, from full-time to part-time. Our employees have the opportunity to be part of a vibrant, motivated team and to develop valuable leadership skills as they gain real-world work experience.
Many of our team members continue to have careers at Six Flags or utilize their skills as valuable contributors for the communities in which we serve. The safety and security of our guests and employees is our highest priority. Employees are our most valued asset, and it is the shared responsibility of every employee to actively participate in creating a safe and secure environment and to minimize injuries.
The Six Flags Public Safety Department was instituted to develop, educate, and enforce our safety and security framework. Our public safety leadership staff has a combined years of full-time management experience, from our Corporate Vice President to our Corporate Directors, from park security and safety managers to both full-time and seasonal safety supervisors, as well as EMTs, paramedics, and fire fighters. We utilize a robust risk management software tool when conducting audits, for Occupational Health and Safety OSHA and other safety trainings, for predictive analytics, and for all risk-related information.
We provide ongoing employee resources and education to continuously promote safe and secure operating environments at our parks. This includes compliance with OSHA standards, improving overall workplace safety and health, regular and ongoing safety training and assessments, and annual safety audits.
We offer a best-in-class comprehensive safety and security program with an ongoing commitment to maintaining a highly trained workforce that proactively assesses risks, strives to eliminate unsafe conditions, and integrates learning from incidents to prevent future occurrences. For example, our training program addresses critical situations such as active shooter drills, predator training, evacuation drills, tactical communications, emergency disaster preparedness, and guest code of conduct enforcement.
Our board and management team are dedicated to ensuring appropriate resources to support the physical and mental health of our employees, especially during these challenging times of the COVID pandemic. During COVID, we have not furloughed any of our full-time employees, and we have maintained their health insurance benefits during the pandemic.
We also offer a variety of voluntary benefits that allow employees to select the options that meet their needs, including telemedicine, paid parental leave, prescription savings solutions, and wellness programs. To support the mental health and wellbeing of our employees, we offer an Employee Assistance Program at no cost to our employees.
We are committed to creating an inclusive environment that fully embraces the diversity of our employees and guests, regardless of ethnicity, gender, age, disability, cultural background, sexual orientation, or religious beliefs. In furtherance of our identified strategic imperative of developing and empowered and diverse team, in the past year we have:. Six Flags is committed to equal pay for equal work.
We recently conducted a salary and wage analysis that confirmed no significant statistical disparity by race or gender. In addition, based on recent employee census data, a higher percentage of our full-time female workforce holds management positions than their male counterparts.
We continue to explore opportunities to be more inclusive in all that we do. In , we launched a partnership with the International Board of Credentialing and Continuing Education Standards to provide our guest-facing team members with specialized training to earn a Certificate in Autism Competency to further our commitment to better serve the special needs community, provide a more inclusive environment in our parks, and continue our efforts to educate our team members about diversity and inclusion.
We are committed to providing all employees with an enjoyable and productive work environment. We expect our employees to work together in such a manner that our workplace is free of discrimination or harassment of any kind and from any source, including management, co-workers, or guests. We have a Zero-Tolerance policy on harassment, discrimination, and retaliation.
Read more about our diversity commitment in this letter from our CEO. We work diligently to attract the best talent from a diverse range of sources to meet the current and future demands of our business. We have established relationships with high schools, trade schools, universities, professional associations, and industry partners to proactively attract new talent. We seek to continuously elevate learning, development, and overall employee engagement through a variety of different programs, opportunities, and resources.
We are committed to identifying and developing the talents of our future leaders. We have enhanced our talent development program by providing our employees access to virtual classrooms and online courses on these and other topics. We also conduct capabilities assessments to address the individual development needs of our internal talent pool. This evolving catalog of internal resources allows us to evaluate training needs as well as focus our recruiting efforts on addressing any identified gaps in skills, diversity, and critical experiences.
In addition, information we collect from guest satisfaction surveys, team member satisfaction surveys, and annual performance reviews helps us determine whether additional trainings or training redesigns are needed to ensure that our training program furthers our strategic priorities. We conduct ongoing employee satisfaction surveys that provide actionable feedback from employees to management. The survey responses are anonymous and measure employee satisfaction and solicit what is hopefully the most honest feedback possible.
Management from both corporate and the parks meet routinely to review survey results and develop action plans in response to employee f eedback. We believe that the decline in participation in was due to many active employees being less engaged during the COVID pandemic, and we continuously implement initiatives to increase employee engagement.
We support and encourage the ongoing educational and professional growth of our employees through the Six Flags Educational Assistance Program. This program eases the financial burden of attending education programs at universities, colleges, and trade schools. The safety and well-being of our guests and employees is our highest priority, and we are committed to providing all guests with a safe environment during their visit to Six Flags.
Our goal is to safely and efficiently accommodate the needs of all guests, including individuals with disabilities.
All Six Flags rides are subject to annual State, jurisdictional, and insurance company inspections. Every day, prior to opening our gates to our guests, all of our rides and attractions are thoroughly inspected by maintenance technicians and operations staff. In addition to these inspections, each ride and attraction is put through a series of sessions that simulate different aspects of ride operations. Our rigorous maintenance efforts are an integral part of our daily safety routine.
Each attraction at Six Flags has been evaluated for the criteria necessary for an individual to ride safely. Our ridership criteria are based on the requirements of the attraction manufacturer and the ability of guests to utilize all safety restraints and devices as designed. The Audit Committee oversees the safety policies and procedures of Six Flags. Management is responsible for developing and implementing our safety procedures and their adequacy.
Additionally, we employ and retain individuals with expertise and experience in the safe operation of our amusement facilities. For more information on our policies and guidelines relating to safety in our parks, please visit our Attraction Accessibility webpage. To further demonstrate our commitment to uphold guest and employee safety and satisfaction, we have tied performance metrics around these areas to incentive compensation. Each year, our Compensation Committee sets performance criteria for our Annual Incentive Program for all eligible full-time employees, including our executive officers.
In early , our board refreshed our Annual Incentive Plan to drive financial performance and stockholder value, boost employee morale, and retain and attract talent. The board introduced incentives tied to specific performance metrics for guest satisfaction, guest safety, and employee safety. For more information on our and Annual Incentive Compensation Plan, please refer to our Proxy Statement.
Our water facilities are an integral part of guest experience, and another area in which we uphold the highest levels of safety. We have established a Water Chemistry Policy that ensures water quality standards are maintained according to state and local guidelines and details our water sampling processes.
In addition to daily monitoring of water chemical reading levels, water samples are sent to an independent facility for testing on a monthly basis.
We have implemented several measures throughout our parks, each designed to protect Six Flags guests and employees from potential exposure to the COVID virus: an advanced reservation system for park admission, touchless temperature and security screening, contactless transactions, social-distancing protocols, and enhanced sanitization throughout the park.
We base our plans on the guidance from the Centers for Disease Control CDC , mandates from federal, state, and local government agencies, and input from epidemiologists. All employees are required to participate in an online COVID training program which provides instruction about how to stay safe and keep our guests safe. We developed custom plans for each of our rides and attractions to minimize contact between parties and promote social distancing.
We also introduced cleaning teams to disinfect all ride units and common areas, and we significantly increased our efforts to sanitize and disinfect all high touchpoints, such as chairs, benches, and tables. As the pandemic subsides, we will relax protocols in accordance with the same guidelines and expert advice.
Six Flags takes a proactive approach to complaint management, with multiple programs designed to respond to guest issues and complaints within less than six hours of receipt. Each of our parks has a dedicated Guest Relations team where guests can ask for and receive assistance during their visit to our park. Front-line personnel are empowered to resolve many guest issues, and an on-hand supervisor is empowered to answer the rest. Our ridership criteria are based on the requirements of the attraction manufacturer and the ability of guests to utilize all safety restraints and devices as designed.
The Audit Committee oversees the safety policies and procedures of Six Flags. Management is responsible for developing and implementing our safety procedures and their adequacy.
Additionally, we employ and retain individuals with expertise and experience in the safe operation of our amusement facilities. For more information on our policies and guidelines relating to safety in our parks, please visit our Attraction Accessibility webpage.
To further demonstrate our commitment to uphold guest and employee safety and satisfaction, we have tied performance metrics around these areas to incentive compensation. Each year, our Compensation Committee sets performance criteria for our Annual Incentive Program for all eligible full-time employees, including our executive officers.
In early , our board refreshed our Annual Incentive Plan to drive financial performance and stockholder value, boost employee morale, and retain and attract talent. The board introduced incentives tied to specific performance metrics for guest satisfaction, guest safety, and employee safety.
For more information on our and Annual Incentive Compensation Plan, please refer to our Proxy Statement. Our water facilities are an integral part of guest experience, and another area in which we uphold the highest levels of safety.
We have established a Water Chemistry Policy that ensures water quality standards are maintained according to state and local guidelines and details our water sampling processes.
In addition to daily monitoring of water chemical reading levels, water samples are sent to an independent facility for testing on a monthly basis. We have implemented several measures throughout our parks, each designed to protect Six Flags guests and employees from potential exposure to the COVID virus: an advanced reservation system for park admission, touchless temperature and security screening, contactless transactions, social-distancing protocols, and enhanced sanitization throughout the park.
We base our plans on the guidance from the Centers for Disease Control CDC , mandates from federal, state, and local government agencies, and input from epidemiologists. All employees are required to participate in an online COVID training program which provides instruction about how to stay safe and keep our guests safe. We developed custom plans for each of our rides and attractions to minimize contact between parties and promote social distancing.
We also introduced cleaning teams to disinfect all ride units and common areas, and we significantly increased our efforts to sanitize and disinfect all high touchpoints, such as chairs, benches, and tables. As the pandemic subsides, we will relax protocols in accordance with the same guidelines and expert advice. Six Flags takes a proactive approach to complaint management, with multiple programs designed to respond to guest issues and complaints within less than six hours of receipt.
Each of our parks has a dedicated Guest Relations team where guests can ask for and receive assistance during their visit to our park.
Front-line personnel are empowered to resolve many guest issues, and an on-hand supervisor is empowered to answer the rest. Customers outside the park can reach out to us through a variety of means. Our National Service Center in Arlington, Texas is available to respond to guests via email, web message, telephone, and live chat from 6am to 7pm CST each day. The Service Center is broken into five different groups, each focusing on a different component of service.
The National Service Center is augmented by a third-party remote call center which responds to guest emails, web messages, and chats.
We also have a group of agents responsible for monitoring the social media channels for each of our parks, including review pages on TripAdvisor and Google. This team responds directly to consumers who have issues on Facebook, Twitter, and Instagram.
We are also able to accept questions, comments, and complaints from guests within our mobile app. In addition to our website, we proactively solicit feedback from guests after their visit to the park through an emailed survey.
Guests who are not satisfied with their experience at the park have the option of requesting that they be contacted by someone on our guest relations team. The mission of our two animal parks is to inspire future generations to conserve animals and their habitats through entertaining and educational experiences.
Many of the 1, animals in our care have been rescued from the wild and received medical care and attention from our staff in order to survive.
The safari model is the prototype for animal sanctuaries and has pushed traditional zoos into creating more natural and expansive habitats for the animals in their care. We abide by high standards of care and meet or exceed all industry standards relating to animal welfare.
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